Commonly Asked Questions
Who are you?
GeneralisHandyman.com is a London based maintenance, repair and improvement service, offering a full range of services; including electrical work, joinery, plumbing, garden maintenance and decorating.
What is your geographical reach?
We operate throughout the London and the surrounding areas.
What do you do?
We offer a range of maintenance, repair and improvement services. We usually work on small to medium sized jobs, with completion times ranging from anything between 2 hours and 2 weeks.
What are your operating times?
Our working hours are 9am to 5.30pm, Monday to Sunday. We are contactable from 8am to 8pm, 7 days a week, however you may find are services are slightly limited during weekends and evenings.
How do you quote?
We are generally able to make a fairly accurate estimate of the time a job is likely to take over the phone and will be able to quote you a price for the work before making an appointment.
What is your hourly rate?
We work at a fixed rate of £25 per hour, per workman. Our daily rate is £175 per day, per workman. Unlike many tradesmen we don’t charge a call out charge and we don’t ask you to pay our travel expenses.
How should I pay?
We accept both cash and cheques, but we ask that you present a valid guarantee card when paying by check.
What happens if you are running late?
This is a very rare occurrence. Punctuality is one of our main priorities. However, in the event that we are running late, we will contact you and keep you informed.
Are you insured?
Absolutely; we have public liability insurance of £1m.
Can you provide the materials?
Clients often purely use our labour services, but we are more than willing to purchase any materials that may be necessary to complete the job. We will simply charge you for the items themselves and the time it takes us to purchase them. Smaller items, such as filler, screws and raw plugs are always kept in our tool box, so there is no need to provide these your self.
How soon can we expect an appointment?
This largely depends on our availability. It could be anything from a few days to 2 week.
What happens if we are not satisfied with the job done?
Customer satisfaction is our highest priority. Our workmen are highly skilled and always meticulous when it comes to attention to detail. However, if you are not completely satisfied, we will do our best to put things right as soon as possible and free of charge.
If you are a returning customer and wish to speak to us regarding any work carried out, please call our free phone number: 0800 … Please only call this number if you are a returning customer, as the operator will not be able to help you if we don’t have your details on our system.
Please ensure that you have your reference number ready, so that we can identify you and make the necessary arrangements as quickly and easily as possible (this can be found on your invoice).
If you are not a returning customer and simply need to make an enquiry, please contact Sandor on: 07908 478278
Do you give your men thorough security checks?
After an extensive background check, our men are chosen for their range of expertise, positive attitude, experience and attention to detail. We endeavour to deliver impeccable customer service, whilst instilling trust and a sense of security. All our men wear company uniform and clearly display security identification.
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